Elements and Performance Criteria
- Apply high standards of performance in undertaking individual and team tasks.
- Own work practices model high standards of performance and ethics in providing property services.
- Property services and work practices are planned and implemented.
- Work practices reflect an understanding of and respect for individual differences, and are adapted as appropriate to meet specific needs of clients and others.
- Individual and team efforts and contributions are encouraged and rewarded.
- Breaches of organisational code of conduct and code of ethics are identified and reported.
- Interpret and comply with financial, legislative and procedural requirements.
- Financial, legislative and procedural requirements relevant to property services are identified.
- Key financial, legislative and procedural principles relating to organisational values and requirements are identified and interpreted.
- Information relevant to property services is identified and assessed.
- Own interpretation and application of financial, legislative and procedural requirements are confirmed.
- Situations requiring specialist advice are identified and assistance is sought as required.
- Facilitate commitment to workplace change.
- Opinions and suggestions on improving work practices are encouraged to facilitate participation in change processes.
- Goals and objectives of change are communicated clearly and promptly to individuals and teams.
- Business equipment and technology are used to manage and provide access to information on progress towards objectives of change.
- Mentoring and coaching are provided to support individuals and groups through introduction of change.
- Decisions to overcome problems in implementation of change are made in consultation with colleagues and clients.
- Effective relations and communications are maintained with clients and colleagues during process of change.
- Develop and maintain professional competence.
- Own professional development is maintained in consultation with relevant people.
- Feedback from clients and colleagues is used to determine professional competency and quality of performance, and to identify key areas for improvement in providing property services.
- Own knowledge and skills in providing property services are assessed against competency standards and other relevant benchmarks to determine professional development needs and priorities.
- Strategies to maintain currency of professional competency in providing effective property services are identified, planned and implemented.
- Professional networks are participated in to identify and build relationships with relevant individuals and organisations in the property industry to obtain and maintain personal knowledge.